Orders & Shipping FAQ

Quick answers to the questions we hear most. Can't find yours? Email sales@nessifoods.com.

Where do you ship?

We ship to addresses within the United States.

How much is shipping?

Standard (Economy) shipping is free on orders of $75 or more. Orders under $75 ship for a flat $4.99. Other carrier options, if available, are calculated at checkout.

How long does delivery take?

We process orders in 1 to 2 business days. Delivery usually takes 5 to 8 business days after shipment. You will receive tracking information by email.

Can I return food products?

Because our products are food, we cannot accept returns and all sales are final. If your order arrives damaged, defective or incomplete, email sales@nessifoods.com within 48 hours of delivery with your order number and photos, and we will send a replacement or a refund.

Can I cancel my order?

You can cancel before your order ships. Email sales@nessifoods.com as soon as possible with your order number.

Where are Néssi products made?

Each product page lists the origin. For example, our pasta, cookies and balsamic vinegar come from Italy, our honey, jams and Kalamata olives from Greece, and our extra virgin olive oil from Spain.

Are your products organic?

Some are. Products labeled organic on the package and in the product title are organic. Check each product page for details.

Do you offer wholesale?

Yes. Stores, restaurants and distributors can apply for a wholesale account at nessifoods.com.

How can I contact you?

Email sales@nessifoods.com. We reply on business days.

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