Gourmet food by from the Mediterranean and Europe
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Néssi Return Policy

At Néssi, we take pride in providing high-quality food products. Due to food safety regulations and industry standards, we do not accept returns or exchanges on food items. This policy protects the integrity and safety of our products for all customers.

Order Issues & Claims

If you receive an order that is incorrect, damaged, or missing items, please contact us within 48 hours of delivery with the following details:

  • Order number
  • Description of the issue
  • Clear photos of the damaged product(s) and packaging

Our customer service team will review your claim and, if eligible, provide one of the following resolutions:

  • A refund for the affected product
  • A store credit for future purchases
  • A replacement of the damaged or missing item

Non-Eligible Issues

Néssi is not responsible for:

  • Orders that were not collected or were left outside upon delivery
  • Customer preference or taste-related concerns
  • Products that were opened or consumed

Contact Us

For any issues or questions, please reach out to our customer service team:

Email: sales@nessifoods.com
Phone: (626) 775-4005

Thank you for choosing Néssi!