Néssi Return Policy

At Nessi, we take pride in providing high-quality food products to our customers. Due to food safety regulations and industry standards, we do not accept returns or exchanges on any food items. This policy ensures the integrity and safety of our products for all customers.

Order Issues & Claims

If you receive an order that is incorrect, damaged, or missing items, please contact us within 48 hours of delivery with the following details:

• Order number
• Description of the issue
• Clear photos of the damaged product(s) and packaging

Our customer service team will assess your claim and, if eligible, we will provide one of the following resolutions:

• A refund for the affected product
• A store credit for future purchases
• A replacement of the damaged or missing item

Non-Eligible Issues

Nessi is not responsible for:

• Orders that were not collected or left outside upon delivery
• Customer preference or taste-related concerns
• Products that were opened or consumed

Contact Us

For any issues or questions, please reach out to our customer service team:

📧 Email: sale@nessifoods.com
📞 Phone: (626) 775-4005

We appreciate your business and thank you for choosing Nessi!